Returns and refunds
We want you to feel confident ordering from Parevelle. For help with a return, cancellation or an item that arrived damaged or faulty, email hello.parevelle@mail.com with your order number. Please do not send an item back before we provide return instructions.
Changing your mind
If you are a UK consumer, you may tell us that you wish to cancel within 14 days after receiving your order. You then have a further 14 days to return the goods. Contact us by email to exercise this right. Please keep products sealed, unused and in suitable packaging for return. Where a product was sealed for health protection or hygiene and is unsuitable for return once unsealed, the statutory cancellation right may not apply after its seal has been broken. This does not affect your rights if an item is faulty or not as described.
Damaged, faulty or incorrect items
Contact us as soon as possible with your order number and a description of the issue. Photographs can help us resolve it quickly. Your statutory rights remain in place.
Refunds
For eligible cancellations, we will refund the product price and the basic outbound delivery charge where required by law. We may wait until we receive the goods or evidence that they were sent back before issuing the refund. Refunds are made to the original payment method. We will explain the return instructions and any applicable return postage cost when you contact us.
For orders outside the UK, applicable consumer rights may differ. Please contact us and we will apply the rights required for your location.