Refund policy

If you need to cancel an order, arrange a return, or report a damaged, faulty or incorrect item, email hello.parevelle@mail.com with your order number. Please contact us before sending an item back so we can provide return instructions.

UK customers may cancel an online order within 14 days of receiving it, without giving a reason. After telling us you wish to cancel, you have a further 14 days to send the item back. For a change-of-mind return, you are responsible for the direct cost of return postage.

Please keep skincare products sealed and suitably packaged. If a product was sealed for health protection or hygiene reasons and is unsuitable for return once unsealed, the cancellation right may no longer apply after the seal is broken. This does not affect your rights if the product is faulty, damaged or not as described.

For an eligible cancellation, we will refund the product price and the basic outbound delivery charge where required by law, using the original payment method. We may wait until we receive the returned item or proof that it has been sent before issuing the refund.

If your item arrives damaged, faulty or incorrect, contact us with your order number and details of the problem. Photographs are helpful but do not replace your statutory rights. We will explain the available remedy and return arrangements.

For orders outside the UK, we will honour the consumer rights applicable to the customer’s location.